Benchmarking
Benchmarking
is a performance measurement tool used in conjunction with
improvement initiatives; it measures comparative operating
performance of companies and identifies the "best practices."
Benchmarking
creates value by
- Focusing
on key performance gaps;
- Identifying
ideas from other companies;
- Creating
a consensus to move an organization forward;
- Making
better decisions from a larger base of facts.
Mission
The
Governmental Contact Center Benchmarking Association (GCCBA™)
is an association of contact center professionals within
governmental
agencies dedicated to providing members with an opportunity
to identify, document and establish best practices through
benchmarking to increase value, efficiencies, and profits.
Membership
The scope of GCCBA™;
membership includes all levels of government that require
a more detailed understanding of best practices.
Membership will
be considered with respect to compliance with GCCBA™;
mission, goals and operating guidelines, as well as qualification
of the individual within the scope of membership.
Participation in
specific efforts will be optional and open only to members
with costs shared by the participants.
Companies/individuals
in the consulting industry and others likely to resell the
data are not considered for membership.
Benefits
of Membership
Studies:
GCCBA™ will
identify and present to members opportunities to participate
in Benchmarking studies on various topics addressing issues
of importance to all levels of government.
There are two types of Benchmarking studies provided:
- Association
studies are offered to the membership as a whole with costs
divided.
- Single company
sponsored studies addressing the interest of one member
company can be offered to other selected members for no
fee.
The association will also support benchmarking efforts:
- Research - Access
public and private databases.
- Identify study
participants - Top companies in a variety of industries.
- Collect data
- Manage response collection with the participants as a
third party.
- Lead site visits
- Structured with best participants.
Roundtables:
Interest group
roundtables can be organized throughout the year. Members
will pay a nominal fee to join real and virtual roundtable
discussions that address specific processes.
Cost:
Currently,
membership in GCCBA™ is FREE! Costs of studies are shared
by
To become a member of GCCBA™,
click below.
On-Line
sign up application
Feature Site of The Week - Benchmarking Roundtables
